One of the UK's leading restaurant groups, responsible for a family of brands including Piccolino, The Restaurant Bar and Grill, Zinc Bar and Grill and Bank Restaurant and Bar.
As a growing business both organically and through acquisition they were fast changing and were disappointed with the level of service and slow response to change of their existing broker.
At the early stages we took time to understand the business thoroughly. We then sought out insurance partners prepared to commit to competitive premiums and cover to suit a business keen to protect its assets and liabilities effectively but also who work in a highly competitive industry where maintaining margin is so important.
We took the decision to move to Bridge from our multinational broker. Why? Simple. We felt that the firm’s locality and size meant that they could deliver the quality of service, standards and care that had been promised by others but not delivered, and bottom line - we trusted that they could deliver. More importantly they did deliver. Their understanding of our business needs allowed them to market the business to potential insurers more knowledgeably and achieved great results (in savings) that were above our expectations. They have been extremely proactive in ensuring that our cover is adequate but not excessive and have made a number of recommendations that we have since implemented. In summary we have found Bridge to be an extremely professional firm with individuals who are keen and do deliver a consistently good and timely service that meets our day to day business needs.